mtown8 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
These six principles summarise our approach to privacy at mtown8. The full legal text follows in the detailed clauses below.
We collect only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect data for its own sake.
Your personal data is never sold, rented, or traded to third-party marketers or data brokers. Data is shared only with the specific service providers needed to operate the mtown8 platform — and only under strict contractual obligations.
All personal data is stored in encrypted form using industry-standard security protocols. Access is restricted to authorised personnel only, on a need-to-know basis, with access logs maintained and reviewed regularly.
You have the right to access, correct, and request deletion of your personal data at any time. You may also object to certain processing activities or request data portability. We respond to all data requests within a reasonable timeframe.
We use cookies and similar tracking technologies only to improve your experience on the mtown8 platform — for session management, preference recall, and analytics. No third-party advertising cookies are deployed. You may manage cookie preferences at any time.
We retain personal data only for as long as is necessary for the purposes stated in this Policy, or as required by applicable law. Account data is deleted or anonymised within a reasonable period following permanent account closure, subject to mandatory retention obligations.
This Privacy Policy ("Policy") is published by mtown8 ("mtown8", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at mtown8.cam. This Policy applies to all personal data collected from individuals ("User", "Player", "you") who access or use the mtown8 platform, whether via desktop browser, mobile browser, or any associated digital service.
By creating an account, depositing funds, or otherwise using the mtown8 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein.
This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents in matters relating to personal data, this Policy shall prevail.
The following definitions apply throughout this Policy:
mtown8 collects the following categories of personal data in the course of operating the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, mobile number, city of residence | Account communications, support, security alerts |
| Financial Data | Payment method (e-wallet ID, bank account number), transaction history, deposit and withdrawal records in MYR | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Fraud prevention, security monitoring, platform performance |
| Usage Data | Games played, bets placed, session duration, pages visited, feature interactions | Platform improvement, responsible gambling monitoring, personalisation |
| \KYC Documents | Photo ID scans (MyKad, passport), selfie photographs, proof of payment method | Identity verification, regulatory compliance, fraud prevention |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support quality, dispute resolution, service improvement |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where a player voluntarily discloses such information (for example, in a responsible gambling self-exclusion request).
mtown8 collects personal data through the following means:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a promotion, or submit a complaint or feedback.
Technical and usage data collected automatically when you access and interact with the platform, including through cookies, log files, and analytics tools. This data is collected passively and includes your IP address, device identifiers, browser information, and in-platform behaviour.
Identity verification and KYC data may be supplemented or cross-referenced against data from third-party identity verification providers. Payment processors (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong) provide transaction confirmation data. Fraud prevention partners may provide risk-scoring data based on public records and pattern analysis.
mtown8 processes your personal data on one or more of the following legal grounds:
mtown8 uses personal data for the following purposes:
mtown8 does not sell, rent, or trade your personal data. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Financial data is shared with payment service providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX operators, and participating Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong) solely to process deposits and withdrawals in MYR. These providers are bound by their own privacy and security obligations.
KYC document data (ID scans, selfies) is shared with third-party identity verification providers to perform automated and manual identity checks. These providers process data only as instructed by mtown8 under binding data processing agreements.
Limited technical data (session tokens, bet records) is shared with game providers whose titles are offered on the mtown8 platform, solely to facilitate gameplay and resolve game-related disputes.
mtown8 may disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by applicable law, including anti-money laundering reporting obligations, court orders, or lawful governmental requests.
In the event of a merger, acquisition, or sale of substantially all assets of mtown8, personal data held by the platform may be transferred to the acquiring entity, subject to equivalent privacy protections.
mtown8 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
mtown8 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain session continuity, and analyse platform usage. The following cookie types are used:
mtown8 does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using the platform correctly.
mtown8 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:
While mtown8 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. Please contact our support team immediately if you suspect your account has been compromised.
Some of the third-party service providers used by mtown8 — including certain game providers and technology infrastructure partners — may be located outside of Malaysia. Where personal data is transferred internationally, mtown8 ensures that appropriate safeguards are in place, including contractual data protection obligations consistent with applicable international standards.
By using the mtown8 platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries other than Malaysia. mtown8 takes reasonable steps to ensure that such transfers are conducted securely and that the receiving parties maintain adequate data protection standards.
The mtown8 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Account registration requires age confirmation and is subject to mandatory KYC verification.
Where mtown8 discovers or reasonably suspects that personal data belonging to an individual under 21 has been collected, the relevant account will be immediately suspended, all associated data will be reviewed, and the account will be closed in accordance with our Responsible Gambling Policy. Any winnings accumulated by an underage user will be forfeited.
If you believe that a minor is using the mtown8 platform, please notify our support team immediately at [email protected].
Subject to applicable law, you hold the following rights in respect of your personal data held by mtown8. To exercise any of these rights, please contact our support team using the details in Section 16.
The mtown8 platform integrates with third-party service providers to deliver certain features, including payment processing, identity verification, and game software. These providers operate under their own terms and privacy policies. mtown8 is not responsible for the data practices of third-party providers beyond the contractual obligations imposed upon them as our data processors.
The mtown8 platform does not contain links to third-party websites for advertising or referral purposes. Where third-party services are integrated (such as payment gateways for Touch 'n Go eWallet, Boost, GrabPay, or bank FPX portals), your interaction with those interfaces is subject to that provider's own privacy practices once you leave the mtown8 platform.
mtown8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. Material changes will be communicated to registered players via the email address on their account and/or through a prominent notice on the platform.
The revised Policy will take effect on the date published on this page. Continued use of the mtown8 platform following the effective date of any amendment constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how your data is handled.
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the mtown8 data team through the following channels:
For responsible gambling-related data requests — including self-exclusion records or activity history — please visit our Responsible Gambling page for dedicated tools and contact options.
These rights are available to all mtown8 players. Contact our support team at any time to exercise them.
Request a complete copy of all personal data mtown8 holds about you, including account details, transaction history, and KYC records.
Ask us to correct any inaccurate personal data, such as a misspelled name or outdated contact information, at any time.
Request erasure of personal data that is no longer needed, subject to mandatory legal retention requirements (e.g., AML records).
Ask mtown8 to limit how your data is used in certain circumstances, for example while a dispute or correction request is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
Withdraw any consent you have given to optional processing (such as marketing emails) at any time, without penalty or impact on your account.
Our support team is available 24/7 to handle data requests, privacy concerns, and account queries. You can also explore our FAQ for quick answers to common questions.
By using mtown8 you confirm that you are 21 years of age or older and agree to this Privacy Policy. Please also review our Terms & Conditions and Responsible Gambling page.